Learn How to Prevent Being Swindled Online

Scammer protection is one of the services provided by Computer Coach Australia. Scammer protection is a learning process that deals with “How to look at the screen”.   Developing this skill is very important. To protect yourself from scammers, carefully reading what is on the screen is essential. Falling for a scammer is the same as being diddled, swindled, tricked or caught in traps of online scammers and frauds. It is important to ask yourself whether this institution has contacted you this way before?

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Scammer Protection Computer Coach Australia

A scammer pretending to be a part of the Australian Taxation Department called Zoe, from Computer Coach Australia. On the next day, they called Zoe’s sister.

These kinds of rackets have been going on for a long time. They must have been working their way through their list of potential victims alphabetically. This taxation scammer has been around for years and Australian authorities know of him. Hence, it’s time to learn how to protect yourself from scammers with the help of computer coach Australia.

Scammer Protection with Computer Coach, Australia

You need to download virus and malware protection software and ensure your subscriptions are up to date, but which one is best for your system?

There are many things you can learn to ensure scammer protection.  Computer viruses come onto your computer via the internet, through your email, or if someone uses a removal disk with your machine. Be aware of what you open that arrives from the internet to protect yourself from scams.  Computer screens can be overwhelming, and knowing where to look is a skill that you can learn with a Computer Coach one-on-one in your office or home. You can learn to protect yourself online and know where to read when looking at the screen. Below is some information that can help you with scam alerts.

scammer protection

Scam Alert

National Scams Awareness Week

Scams Awareness Week was previously known as  National Consumer Fraud Week. It is an education and awareness campaign run by the Scams Awareness Network (SAN).

We urge Australians to look out for threats.  The scammers base their threats on impersonation scams by taking a moment to ‘Stop and check: is this for real?’

These scammers generally claim to be from government departments, well-known businesses or from any other trustworthy organisations. They use threats to pressure or scare you into giving them money or your personal information.

They aim to scare you into parting with your money or personal information. If you don’t, they threaten you with fines, disconnecting your internet, taking you to court, arrest or even deportation.

These threats usually occur over the phone, but can also come via email or messenger and other sources.

These online scammers typically threaten that you will receive a fine or have to pay additional fees.

Frauds and scammers, sometimes impersonate government officials, claiming you have an outstanding tax debt. Also, there are problems with your government benefits, immigration papers or visa status. Thus, you need to pay the debt or other fees to fix these problems.

They also pretend to be from trusted organisations, including telecommunications providers, postal banks and law enforcement agencies like the police.

Scammers may ask for remote access to your computer to fix a problem. They may email you, fake invoices or fines and threaten to cancel your service. In these cases, they may charge you excessive penalty fees, if you don’t pay them immediately.

If the scammer sends an email, it is likely to include an attachment or a link. From these links, you can download proof of the ‘bill’, ‘fine’ or ‘missed delivery details’. However, opening an attachment or downloading the file can infect your computer with malware.

Keep In Mind the Following Tips for Scammer Protection :

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Scammer Protection Tips

  1. When dealing with uninvited contacts, whether over the phone, by email or through social media. It is always good to consider the possibility that it may be a scam.
  2. Verify the identity of the contact person through an independent source. These sources are a phone book or an online search. Always get in touch with them to ask if they contacted you.
  3. Don’t use the contact details provided by the caller or in the message sent to you.
  4. Never give your banking or credit card details or other personal information to unknown people.  Never share these details by email or over the phone.
  5. A government agency will never ask you to pay them with gift cards, iTunes, wire transfers or Bitcoin.
  6. Don’t open suspicious texts, pop-up windows or click on links or attachments in emails. These can infect your computer with malware.
  7. Never give the remote access of your computer to anyone. No matter whether they contacted you out of the blue via a phone call, pop up window or email.  Anyhow, even if they claim to be from a well-known company like Telstra.

Therefore, these scammer protection skills are essential to know to prevent scammers.

Register for Australian Government’s SCAMwatch email alert to get updates on the latest types of scams targeting Australian consumers and small business.

You Can Find Out:

How to report a scam

Types of scams

How to protect yourself from scams

What to do if you’ve been scammed

There are steps you can take straight away to limit the damage and protect yourself from further loss. Follow these steps if you lost money.

In any case, If you’ve sent money or shared your banking or credit card details, contact your bank immediately.

In some cases, If you’ve given your personal information to a scammer, visit IDCARE (www.idcare.org). It is Australia and New Zealand’s not-for-profit national identity and cyber support service. IDCARE can work with you to develop a specific response plan for your situation and support you through the process.

Take the time to warn your friends and family about these scams.

For more information about these scams, where to get help or to report a fraud, visit the Scamwatch website.

Case Studies Show Some Of the Methods Used By Scammers

All victims agreed to share their story when submitting their report that would be used for scammer protection. Their details were changed in these case studies.

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Tax Office Scammer Protection

You Owe the Tax Office

Eliza received a call from someone who claimed to be an Australian Taxation Officer.  They charged her with tax fraud. The ‘Tax Office’ told her, she owed them $4900 and if she didn’t pay an initial instalment of $500, they would issue a warrant for her arrest and she could face jail. Eliza immediately panicked, as she is a single parent from the UK with a 10-year-old son and no other family in Australia. She burst into tears and could not think properly.

The ‘Tax Office’ said she had to decide whether to pay now or they will arrest her within 24 hours. So the woman gave the ‘Tax Office’ her credit card details. She said that she’d receive a text message asking her to provide a passcode so they would dismiss the arrest warrant. They also told Eliza a taxation officer would visit her the next day with all the relevant paperwork advising how to pay back her full debt. However, as soon as Eliza gave the ‘Tax Office’ the passcode, she ran to the bank.  She suspected it was a scam.

The bank teller confirmed that two withdrawals were made from her account, totalling $4900. Eliza’s conversation with the ‘Tax Office’ lasted for over an hour, and in that time, she was in complete shock and disbelief at the threat. When the ‘Tax Office’ mentioned the possible loss of her Australian passport and deportation back to England, Eliza naturally panicked. Otherwise, she would never have provided any of her financial details. It was a trick that many have fallen for.

You Will Be Deported In Two Hours

Sanjeet’s wife, Maya, had arrived in Australia six months prior. Early one morning, Maya received a call from a ‘David Wilson’ who said he worked for ‘Australian Immigration’ in New Delhi. He said when Maya was leaving India, she gave the wrong date of birth on her immigration form, so she was going to get deported back to India within two hours.

‘David’ tried to diddle Maya by asking her to pay $930 which would mean she could hire a lawyer to fight her case while she remained in Australia. Maya was unsure whether to believe ‘David’ but he recited the details that she and Sanjeet had provided to the Immigration Department for a partner visa. He also told Maya to go to the Department of Foreign Affairs and Trade website and check the phone number there to see if she was receiving the call from the same number and the numbers were the same. Maya became very scared and believed him. ‘David’ then convinced Maya to make a transaction via Western Union.

He also remained on the phone with her for about three hours and that entire time, prohibited her from putting his call on mute, calling Sanjeet or talking to anyone in a language other than English. After Maya transferred the $930, ‘David’ asked for payment of a ‘case closing fee’. Maya said she couldn’t do that because she didn’t have any more money. ‘David’ made several more attempts, but when he failed to get any more money from Maya, he admitted that he had just scammed her.

Chinese Embassy Investigation

Jason Zhang received a call, in Mandarin, from ‘Li Jun’ who claimed to be from the Chinese Embassy. Li Jun explained that Jason is under investigation for illegal activity, relating to his passport. If he didn’t comply, he would be arrested and deported. He warned Jason that to avoid jail or deportation, he would need to pay a large sum of money to get a ‘priority investigation’ to clear his name. Furthermore, he asked Jason to confirm his address, passport number and banking details. Jason fell for the trick and paid to have the priority investigation started. However, after speaking with friends and family, he realised that others had received similar calls and started worrying it may have been a scam.  He contacted the embassy using the contact details on their website and found there was no outstanding issue or investigation, and that he had been scammed.

You Have an Infringement Notice

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Infringement Notice Scammer Protection

Anthony received an email, apparently from the Australian Federal Police, and it featured the agency’s logo. The email said that he has issued with an infringement notice for a violation such as speeding, illegal parking or toll evasion. It also stated that if Anthony didn’t pay the fine within 28 days, they would take action and the Magistrates’ Court would prosecute him. The email that Anthony received included a file with the actual infringement notice and specific details of his violation which he tried to download. However, there was something wrong with the file. His computer security software alerted him there was a security threat and disabled the file. Luckily, his virus protection software prevented him from falling for the racket.

Pay the Penalty Or Lose Your Pension

Someone called Danielle’s mother-in-law, Rosa and claimed to be from Centrelink. ‘Centrelink’ told Rosa that she had not replied to their letters requesting information, so she had to pay a $300 penalty.

Of course, Rosa had never received any such letters. The caller spoke very quickly and told Rosa that they had sent her file to the Canberra office and she would need to buy $300 of iTunes cards to cover the penalty for not responding to their letters. If Rosa did this, her file would return to her local Centrelink office. If she didn’t, ‘Centrelink’ threatened to stop her pension altogether.

Rosa didn’t know what iTunes cards were. She asked if she could pay the penalty in cash or by credit card. The caller said that wasn’t possible and harassed Rosa into buying the iTunes cards and continued by explaining where to go to get them and how to get there. The woman fell for the deception and finally agreed. She also got the information that someone would call her back for the codes on the backs of the cards.

They also gave Rosa a number, supposedly in Centrelink’s Canberra office, to call if she had any concerns. And she was told she had an appointment at her local Centrelink at 11:00 am the following Monday with a ‘Sylvia Johnson’ to discuss the situation. After talking to her daughter-in-law, Rosa realised this was a scam. However, she had given her pension number to the caller, which she then reported to Centrelink.

Business Scam – Request to Update Supplier Account Details

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Bussines Scammer Protection

John works as an account manager for a local manufacturing business. Late on a Friday afternoon, he received an email which appeared to be from one of his regular suppliers, Mr Liu from Zhang-Fei Industries, a ball bearings supplier in Asia. Mr Liu’s email explained that due to a change in their internal financial system, he needed John to update his banking details, including a new account number.

John fell for the trick and took the email at face value. He then changed the banking information in his company’s database. A few days later, John made a scheduled payment to Zhang-Fei Industries for $17,000. Two weeks later, the ball bearings from Zheng Fei Industries had not arrived. John telephoned Mr Liu. Mr Liu said, he hadn’t received the payment for the last order and had consequently cancelled the shipment. John informed Mr Liu that he had processed the payment personally to make sure it was all according to the new arrangements.

After some investigation, it became clear that Mr Liu had not sent any requests to update his company’s banking details and John had fallen victim to a scam. In the weeks to come, with the initial loss of $17,000, the delay in supply flow from missed orders and broken contractual obligations, John’s company estimated their loss to be over $30,000.

This could have all been avoided if they had contacted computer coach Australia to teach them scammer protection skills.

Contact Computer Coach Australia to Learn Scammer Protection Skills

A Computer Coach Australia provides one-on-one support and training on how to protect yourself from scams at your office or home. We are NDIS registered and have many years of experience working with people with special needs, small business owners and seniors. Give Zoe a call to discuss your needs 0407 956 071